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Returns & Refund Policy

Effective Date: 20 Oct 2024

At Pansaar Markaz, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Eligibility for Returns

  • You may return products within 2 days of receiving your order.
  • To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used products
  • Customized products
  • Gift cards

3. Return Process

To initiate a return:

  • Contact our customer service at 03331 726 727 to request a return authorization.
  • Provide your order number and reason for the return.

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within 8 days.

6. Exchanges

  • If you need to exchange an item for the same item or a different one, please follow the return process and place a new order.

7. Contact Us

  • For questions regarding our Returns & Refund Policy, please contact us at 03331 726 727.
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