Returns & Refund Policy
Effective Date: 20 Oct 2024
At Pansaar Markaz, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
1. Eligibility for Returns
- You may return products within 2 days of receiving your order.
- To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used products
- Customized products
- Gift cards
3. Return Process
To initiate a return:
- Contact our customer service at 03331 726 727 to request a return authorization.
- Provide your order number and reason for the return.
4. Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 8 days.
6. Exchanges
- If you need to exchange an item for the same item or a different one, please follow the return process and place a new order.
7. Contact Us
- For questions regarding our Returns & Refund Policy, please contact us at 03331 726 727.